Privacy Policy

Effective Date: 15 June 2026

Contact Information

Realty on Record
support@realtyonrecord.com
+264 83 330 1227
17 Shinz Street Windhoek, Namibia
https://realtyonrecord.com

1. Introduction

Realty on Record respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile application, or utility management and payment services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When creating an account, linking a utility meter, purchasing a voucher, or topping up prepaid credit, you may provide:

• Full name
• Email address
• Phone number
• ID number (where required by a property manager, landlord, or utility provider)
• Property, unit, meter, and utility account details

2.2 Payment Information

When you make a payment:

• Payments are processed through a secure third-party payment gateway
• Realty on Record does not store, process, or have access to full credit or debit card numbers

2.3 Technical Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data (e.g. pages visited, time on site)

This information is used to improve site performance and security.

2.4 Utility and Consumption Data (Mobile App)

When you use our mobile application to monitor your utilities and manage payments, we collect:

• Meter and utility account identifiers linked to your property or unit
• Utility consumption data for electricity, water, and gas, including meter readings and timestamps
• Prepaid balance information, top-up history, and voucher transaction records
• Push notification tokens used to deliver alerts (for example low balance, leaks, bursts, and abnormal usage)

Optional Location Access: With your permission, the app may use your device location to help you locate nearby meters, sites, or payment points. Location access is optional, used only while the app is in use, and can be revoked at any time in your device settings.

3. How We Use Your Information

We use collected information to:

• Process and confirm prepaid credit top-ups and voucher purchases
• Apply purchased credit or voucher tokens to the correct meter or utility account
• Generate utility bills, statements, and consumption reports
• Communicate with you regarding your account, payments, balances, or service updates
• Provide customer support
• Improve our website, services, and user experience
• Comply with legal and payment gateway requirements

3.1 Consumption Data Usage (Mobile App)

We use utility and consumption data to:

• Display your electricity, water, and gas usage and prepaid balances
• Calculate consumption metrics, trends, and cost estimates
• Generate statements, top-up history, and usage reports
• Send alerts for low balances, leaks, bursts, dry or reverse flow, and abnormal usage
• Store your account and usage history for billing, reconciliation, and future reference

We do not use your consumption or location data for advertising. It is used only to provide the utility management and payment features described above.

4. Sharing of Information

Your personal information will not be sold, rented, or traded.

We may share limited data with:

• Property managers, landlords, and utility or municipal providers (for account management, metering, and billing)
• Payment processors (for secure transaction processing)
• Service providers (for hosting, email, or analytics), under strict confidentiality agreements
• Legal authorities, only when required by law

5. Data Security

We employ industry-standard security measures to protect your information, including:

• SSL encryption for all data transmissions
• Secure database storage with access controls
• Regular security reviews and updates

While we take all reasonable steps to safeguard your data, no online system can guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfil top-up, voucher, billing, and payment obligations
• Comply with financial, audit, or legal requirements

After this period, data is securely deleted or anonymised.

6.1 Consumption and Account Data Retention (Mobile App)

• Meter readings, consumption data, and transaction history are retained while your account and linked meters remain active
• Prepaid top-up and voucher records are retained for the period required by financial and audit regulations
• You may request deletion of your account, after which associated personal data is securely deleted or anonymised, subject to legal retention requirements

7. Cookies

Realty on Record uses cookies to enhance website functionality and user experience.

Cookies may store preferences or session data but do not contain personal or payment details.

You may disable cookies in your browser, but some website features may not function properly.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of inaccurate data
• Withdraw consent for marketing communications

To exercise these rights, please contact support@realtyonrecord.com.

9. Third-Party Links

Our website and app may contain links to third-party websites (such as utility providers or payment providers).

Realty on Record is not responsible for their privacy practices and encourages users to review those policies separately.

10. Updates to This Policy

Realty on Record may update this Privacy Policy periodically.

Any changes will be posted on this page with a new effective date.

Continued use of our website or services after changes implies acceptance of the updated terms.

11. Contact Us

For any privacy-related questions or concerns:

Realty on Record
17 Shinz Street Windhoek, Namibia
+264 83 330 1227
support@realtyonrecord.com
https://realtyonrecord.com

12. Consent

By using this website and services and submitting your personal information, you consent to the collection and use of information as described in this Privacy Policy.